| About Us Walking Pages Ltd. have been supplying walking guides via our online bookshop since 2000. Our staff are walking enthusiasts just like yourself. We are completely dedicated to providing you with a first class service and in giving you total satisfaction when you purchase from us. We are very grateful for any purchases you make, which help us to develop Walking Pages as a useful information resource for walkers. As well as the UK we ship to a number of European and world destinations, providing the best in walking guides to our loyal and growing family of customers. If you have any suggestions, comments or concerns please get in touch - we are here to help. Our bookshop website URL is www.walkingbooks.co.uk Our walking information website URL is walkingpages.co.uk Both sites are owned and managed by Walking Pages Ltd. Our Contact details: Walking Pages Bookshop Dormer House Broadclose Road Down Hatherley Gloucestershire GL2 9PZ United Kingdom Phone: 01452 731488 Fax: Email: sales [at] walkingbooks [dot] co [dot] uk Company number: 03968718 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and click on the 'Add to Cart' button any items that you wish to purchase. When you click an 'Add to Cart' button to select an item this will be added to your cart, which will be shown to you for a few seconds, before you are returned to the product page you left. You can repeat this procedure to add additional products to your cart. When you have completed your selection click 'View Cart' (in top right corner of page) to review your selection. You can remove any item if you change your mind. To do this tick the small 'remove' square and then click the 'update' button. When you are happy to proceed click 'Checkout' to continue to the order confirmation pages. Complete you name and address details, email and phone number. You now have three payment options. 1. To use a credit or debit card click 'checkout now'. After reviewing shipping and confirmation pages you then click 'confirm order'. You will be transferred to a secure payments page where you enter card details. We do not collect or store your credit card data on our website, only our payment services provider has access to your card data for validation and processing. On completion a receipt will be provided. You have now authorised funds for your purchase against your card, but the funds will not be taken by us until we despatch your order. 2. If you have a PayPal account you can select the 'Pay with Paypal' button to use PayPal Express for fast and easy checkout. If you do not have a PayPal account you have the option of creating one. It is also possible to pay by credit card including American Express using the PayPal checkout. 3. You can also place an order and pay by credit card by calling customer services on 01452 731488. All products are priced in pounds sterling. If you are shopping from outside the UK, place your order and your credit card issuer will convert the transaction to your own currency. We accept Visa and Mastercard credit and debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and we will correct the mistake. We are always available to help you. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable to you. |
| Shipping And Handling Our postage and packing charges are as follows. For delivery within the UK shipment is made by first class Royal Mail and the charges are just £2.35 for the first item. Further items in the same package are charged at £0.50 each. For UK orders over £15.00 UK delivery is free. Delivery is normally 2/3 working days. For European destinations the charges are £10.70 per item (additional items £2.00 each). Maximum order weight is 750 grams. For the rest of the world the charges are £13.80 per item (additional items £3.20 each). Maximum order weight is 750 grams All European and world shipments are made by Royal Mail Priority Traked Air Mail. Up to 7/10 working days should be allowed for delivery. The total post and packing charge will be calculated automatically and stated clearly during the order processing before you confirm your order. |
| Delivery Schedule Orders are normally despatched within one working day of receipt, by first class post for UK destinations and tracked air mail for other destinations. We promise to make every endeavour to ensure you receive your order quickly. We also understand a promise means nothing until it is delivered. You should receive UK orders within 2/3 working days. International orders are generally delivered in 7/10 days depending upon the destination. You must inform us within 21 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. |
| Back Orders In the unlikely event that an item you have ordered is not in stock, we will back order for you. You will always be notified of this by e-mail, giving a delivery date, with the option to cancel your order if you would rather not wait. You will not be charged for items until they are despatched. |
| Tax Charges All book orders are VAT free and the prices quoted do not include any tax. |
| Credit Card Security For payment processing you are transferred to our payment processor 'ClearAccept', We (Walking Pages Ltd.) do not collect or store your credit card details, nor do we share customer details with any third party. On completion of the payment transaction click 'Return to Walking Pages' to return to our store where you can print an order confirmation receipt. If you have a PayPal account we also offer you the option of using PayPal Express for checkout. In this case you will be transfered to a secure PayPal page. |
| Guarantee If you are unhappy with any purchase made from Walking pages Ltd. you may return it within 10 days of receipt for a full refund without any quibble. Goods must be returned in good condition and preferably in the original packaging. Our no quibble returns guarantee is in addition to your statutory consumer's rights. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01452 731488 (International +44 01452 731488) or fax us on or write to us at Dormer House Broadclose Road Down Hatherley Gloucestershire GL2 9PZ United Kingdom |
| Privacy Policy INTRODUCTION In this privacy policy, "we" and "our" relates to Walking Pages Ltd. company number 03968718 a company registered in England and Wales. "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Walking Pages Ltd. or is making an enquiry. HOW WE USE YOUR PERSONAL DATA We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. After your purchase, we may use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback may be held on the customer feedback service's website and on our website. Currently we are not using any such service. We may anonymously include feedback comments received from you by email on our 'What our Customers Say' page with your permission. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU. WHAT DATA DO WE HOLD? We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, name, address, phone number (if provided), email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances. HOW WE HOLD YOUR PERSONAL DATA We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means. CO-OPERATING WITH LEGAL AUTHORITIES If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data. YOUR RIGHTS If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed. HOW TO CONTACT US If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01452 731488. COOKIE POLICY Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 21 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
